Shipping policy
Welcome to Pollyedit. We are committed to providing a fast, reliable, and hassle-free shipping experience. Please read our shipping policy carefully before placing your order.
Order Processing
Once your order has been successfully placed, our warehouse will begin preparing your package.
- Processing Time: 1–3 Business Days
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed after business hours or during holidays will be processed on the next business day.
- Processing times may be slightly longer during promotional events or peak shopping seasons.
Shipping Methods & Rates
| Shipping Method | Order Total | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $49.99 | $10.00 |
| Free Standard Shipping | $50.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $20.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Estimated Delivery Time
United States
- Expedited Shipping: 3–7 Business Days
- Standard Shipping: 5–10 Business Days
International Orders
- Expedited Shipping: 7–15 Business Days
- Standard Shipping: 10–20 Business Days
Please note that delivery times are estimates only and may vary depending on customs clearance, carrier operations, weather conditions, remote delivery locations, or other unforeseen circumstances.
Order Tracking
After your order has been shipped, you'll receive a Shipping Confirmation Email with your tracking number.
Tracking information normally becomes available within 24–48 hours after the package has been scanned by the carrier.
You can track your shipment anytime at:
If you have any questions regarding your shipment, our Customer Support Team will be happy to assist you.
Shipping Information
Before placing your order, please note:
- We currently do not ship to APO, FPO, or DPO military addresses.
- Shipping addresses cannot be changed once an order has entered processing.
- Customers are responsible for providing complete and accurate shipping information during checkout.
- Pollyedit is not responsible for shipping delays caused by incorrect addresses, customs inspections, carrier delays, severe weather, or other events beyond our control.
Lost or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us promptly.
Please provide:
- Your Order Number
- Photos of the damaged item(s), if applicable
- Photos of the shipping package and shipping label
We'll work with the shipping carrier to investigate the issue and provide an appropriate solution.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country.
These charges are not included in your purchase price or shipping fee and are the responsibility of the customer.
Business Address
The address below is provided for business correspondence only and is not our return address.
Please contact Customer Support before returning any merchandise so we can provide the correct return instructions.
Contact Us
Pollyedit
Customer Support Email
📧 studio@pollyedit.com
Business Address
243 S Racetrack St
Swainsboro, GA 30401
United States
Business Address Only – Not a Return Address
If you have any questions regarding shipping or delivery, please contact studio@pollyedit.com. Our Customer Support Team will respond within 24–48 business hours.
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